Part Time Medical Receptionist

3 weeks ago

Stalybridge, Tameside, United Kingdom Gtd Healthcare Full time

About the Role

We are seeking a highly organized and customer-focused Receptionist to join our team at Gtd Healthcare. As a key member of our primary care team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities

  • Welcome and receive all patients and visitors to the Practice, ensuring a warm and welcoming environment.
  • Assist and direct patients to the appropriate healthcare professional/service, providing clear and concise information.
  • Process all requests for appointments, visits, and telephone consultation/triage, ensuring accurate recording of details.
  • Project a positive and friendly image to patients and visitors, either in person or on the telephone.
  • Complete new registration procedures and ensure accurate recording of details at all times.
  • Receive and make telephone calls as required, diverting calls and taking messages with accuracy and promptness.
  • Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
  • Provide test results to patients on advice from the GP or Nurse.
  • Accept payment and issue receipts for private services.
  • Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies.
  • Act as a chaperone for general examinations if requested, following appropriate training.
  • Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behavior or those whose illness/condition worsens while waiting to be seen.
  • Deal with general enquiries and explain procedures as requested.

About Us

Gtd Healthcare is a values-driven organization committed to providing the best possible healthcare for our patients. We are passionate about developing and supporting our staff to excel in their careers while making a positive difference to patients and the community.

Benefits Package

  • Working for a values-driven organization.
  • Real living wage employer.
  • Access to Wagestream, providing flexible and on-demand access to pay.
  • 30 days annual leave, rising to 32 after five years of continuous service.
  • Flexible pension benefits, including the NHS pension scheme.
  • Flexible working hours and policies.
  • Family-friendly and carer policies.
  • Opportunities to apply for innovation and quality awards.
  • Access to Gtd Healthcare's wellbeing initiatives.
  • Cycle to work scheme.

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