Transport Controller

4 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time
Job Title: Transport Controller

We are seeking a skilled Transport Controller to join our team at EMED Group. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient transportation of patients across various destinations.

Key Responsibilities:
  • Plan and coordinate daily and future bookings within our Cleric controlling system, ensuring accurate resourcing and communication with relevant stakeholders.
  • Dispatch and manage operational crews to achieve timely and efficient collection and delivery of patients, while meeting contractual targets.
  • Receive and respond to patient transport requests and queries in a professional and polite manner, ensuring compliance with relevant service procedures and standing orders.
  • Perform general clerical duties, including data input, form completion, and invoice processing as necessary.
  • Maintain and enhance the performance and quality of service offered to patients and customers.
  • Deal promptly and professionally with all telephone calls, taking appropriate action on own initiative where required, and liaising with other agencies such as GPs, Nursing Homes, Hospital Clinics, and Wards.
  • Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff, and prompt resolution of urgent problems and appropriate responses to unplanned events.
Requirements:
  • Effective communication and interpersonal skills, gained from experience of dealing with customers or members of the public.
  • The ability to work on your own initiative and problem-solve.
  • Good organisational skills.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway, may help you in preparing this information when required.

At EMED Group, we value:

  • Collaborative working, with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
  • Agility, listening, learning, and adapting to improve the business, each other, and ourselves.
  • Reliability, doing what we say we will do, taking responsibility, and behaving with integrity.
  • Empowerment, being confident and committed to taking responsibility to deliver the highest quality service.

About Us:

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing of people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.

We are committed to providing equal opportunities and endeavour to provide an inclusive and safe working culture for all.

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