Strategic Account Manager
4 weeks ago
As a Strategic Account Manager at Wesco International, Inc., you will play a crucial role in maintaining client relationships with key target accounts that have a strategic impact on the company's long-term success. Your primary responsibility will be to identify cross/up and repeat sales opportunities and work to resolve any issues or concerns to ensure customer satisfaction.
Key Responsibilities:
- Collaborate with the Sales team to create and support the execution of strategic account plans at key, named accounts.
- Drive new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment.
- Develop and maintain relationships with priority customer stakeholders, understanding their key business issues and recommending ways to deliver value.
- Liaise between the field and Global Accounts teams to pursue new agreements, Value-Add/Total Cost of Ownership (TCO) commitments, and increase customer wallet-share.
- Manage a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
- Communicate customer activity, opportunity status, renewal status, and strategic plan progress to management.
- Participate in solution development efforts that best address customer needs.
- Engage supplier sales resources to enlist their support and create solutions.
Requirements:
- High School Degree or Equivalent required; Bachelor's Degree preferred.
- 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management.
- History of success maintaining and developing key relationships.
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources.
- Ability to understand where potential exists in assigned accounts and recognize and create opportunities.
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
- Strong negotiation and problem-solving skills.
- Proficiency with CRM software and Microsoft Office.
- Self-starter and able to work efficiently under pressure.
- Experience in executing in a matrix organization managing multiple stakeholders and projects.
- Ability to travel up to 25%.
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