Academic Relationship Manager

3 days ago


Tunbridge Wells, Kent, United Kingdom Austin Fraser Full time

Role Overview

At Austin Fraser, we are seeking a highly skilled Academic Engagement Manager to join our team in Tunbridge Wells. As an Academic Engagement Manager, you will be responsible for managing key client accounts, ensuring smooth operations and meeting service level agreements.

The ideal candidate will have a minimum of 2 years of customer service experience in an office environment or senior hospitality role, with proficiency in Microsoft Office (Word, Excel, Outlook). Excellent communication skills and telephone manner are essential, as is the ability to adapt and prioritise as workload shifts.

We offer a competitive salary of £45,000 per annum, plus excellent benefits including 22 days annual leave + Bank Holidays, Monthly Bonus, Pension, and career development opportunities.

Key Responsibilities:
  • Manage key client accounts, ensuring smooth operations and meeting service level agreements.
  • Keep clients updated on contract performance and promptly respond to their queries.
  • Build positive relationships with clients, fostering account growth.
  • Oversee mobilisation of new accounts and complete administrative tasks as needed.
Requirements:
  • Minimum 2 years of customer service experience in an office environment or senior hospitality role.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
What We Offer:
  • A competitive salary of £45,000 per annum.
  • Excellent benefits including 22 days annual leave + Bank Holidays, Monthly Bonus, Pension, and career development opportunities.


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