Call Centre Representative
2 weeks ago
Job Summary
We are looking for a Call Centre Representative to handle inbound calls from customers regarding their life assurance, savings, investments, or pension plans. As a key member of our customer service team, you will work closely with our clients to provide tailored solutions, ensuring seamless experiences during critical moments in their lives.
Your ability to remain calm under pressure, simplify complex matters, and deliver outstanding service will make a significant impact on our customers' lives. This is an excellent opportunity to develop your skills and knowledge within a dynamic and innovative company like Diligenta.
Key Responsibilities
- Handle inbound calls from customers regarding their life assurance, savings, investments, or pension plans
- Work closely with our clients to provide tailored solutions, ensuring seamless experiences during critical moments in their lives
- Remain calm under pressure, simplify complex matters, and deliver outstanding service
What We Offer
- A competitive salary of £23,400 per annum
- No weekend working
- 31 days annual leave (including UK Bank Holidays)
- Annual discretionary bonus eligibility
- Perks at Work (online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
- Annual volunteering day
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection
About Us
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to customers on behalf of well-known brands. Join us in our mission to innovate in customer service and client satisfaction.
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