Customer Service Representative

1 week ago


Bicester, United Kingdom Fresh Direct Full time
Job Description

Customer Care Specialist

Key Responsibilities:

  • Provide exceptional customer service to both external and internal customers, being the first point of contact for order assistance and inquiries.
  • Process all orders and collections with accuracy, ensuring data entry and customer requirements are met.
  • Achieve set KPIs in line with Fresh Direct's requirements, responding to calls in a timely manner.
  • Develop and maintain the department structure to understand the impact of customer service on the business.
  • Build and maintain customer relationships through effective communication, problem-solving, and fulfilling business commitments.
  • Investigate customer issues, ensuring relevant parties are involved to find a fast and effective solution.
  • Take ownership of customer queries, updating systems and booking credits/collections in a timely manner.
  • Process customer comments, complaints, and correspondence according to Fresh Direct's customer complaints procedure.
  • Communicate effectively between customers and Fresh Direct, scheduling call-backs when required.

Key Attributes:

  • Previous office/customer service experience required.
  • Passion for excellent customer service.
  • Excellent attention to detail.
  • Confident problem-solving and decision-making skills.
  • Self-motivated with a desire to exceed set standards.
  • Proficient in PC skills.

What You'll Get:

  • Huge discounts on Fresh Direct's products.
  • Generous holiday allowance.
  • Recognition awards and incentives.
  • Pension scheme.
  • Real career opportunities within Sysco, the world's leading foodservice business.


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