Customer Service Representative
1 week ago
Customer Care Specialist
Key Responsibilities:
- Provide exceptional customer service to both external and internal customers, being the first point of contact for order assistance and inquiries.
- Process all orders and collections with accuracy, ensuring data entry and customer requirements are met.
- Achieve set KPIs in line with Fresh Direct's requirements, responding to calls in a timely manner.
- Develop and maintain the department structure to understand the impact of customer service on the business.
- Build and maintain customer relationships through effective communication, problem-solving, and fulfilling business commitments.
- Investigate customer issues, ensuring relevant parties are involved to find a fast and effective solution.
- Take ownership of customer queries, updating systems and booking credits/collections in a timely manner.
- Process customer comments, complaints, and correspondence according to Fresh Direct's customer complaints procedure.
- Communicate effectively between customers and Fresh Direct, scheduling call-backs when required.
Key Attributes:
- Previous office/customer service experience required.
- Passion for excellent customer service.
- Excellent attention to detail.
- Confident problem-solving and decision-making skills.
- Self-motivated with a desire to exceed set standards.
- Proficient in PC skills.
What You'll Get:
- Huge discounts on Fresh Direct's products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension scheme.
- Real career opportunities within Sysco, the world's leading foodservice business.
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