Customer Service Representative

5 months ago

Bicester, United Kingdom HUBER+SUHNER Full time

At HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected.

**Customer Service Representative (CSR)**:
**Bicester** | **Full Time** | **Unlimited***

**Your tasks**:

- Act as the main interface to the customer: Process all types of quotes, enquiries and orders and respond to them within 24hours. Receive and process/distribute different kind of customer enquiries (technical, commercial, quality) and collaborate with different departments across the company.
- Understand future customer needs and market trends (project pipeline, forecasts)
- Proactively liaise with other departments (cross-border) to ensure that internal & external customer’s requirements are met at all times
- Maintain accurate and up to date files for all your business documents and correspondence
- Initiate and follow up actions to requests arising from related departments (Field Sales, Application Engineering, Supply Chain Management, Finance)
- Continuous improvement: Ensure returns related to sales office errors are kept to an absolute minimum, and where appropriate initiate corrective actions to ensure no repeats of the same type of error occurs.
- Ensure that all responsibilities under your remit are compliant with H+S documented processes at all times
- Carry out any other reasonable duties as required by your Line Manager

**Your profile**:

- Experience:
- Working experience in an international company, preferably in industrial manufacturing environment
- At least 2 years experience working in a customer facing support role and/or sales position
- Prior SAP knowledge

**Skills**:
- Profound technical understanding and knowledge
- Numerate
- SAP knowledge
- Understanding of planning / international supply chain networks
- Computer literate (Microsoft Office)

Personal Qualification:
- Excellent Team player
- Positive and open minded character with hands-on/can-do mentality
- Customer oriented
- Good communication skills (written and oral)
- Good organisational skills
- Proactive
- Problem solving attitude
- Accurate and good attention to detail.

**Why HUBER+SUHNER?**:

- Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience.
- Your employment and development is at the heart of our "Fundamentals".
- We have an entrepreneurial and collaborative culture within the business.**We can't wait to hear from you**:

- You will hear back from us as soon as possible. For further information please contact:

- HUBER+SUHNER (UK) Ltd
- Neil Francis

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