Floor Manager

4 weeks ago


London, Greater London, United Kingdom The May Fair Hotel Full time

Unlock Your Potential as a Floor Manager

At The May Fair Hotel, we're seeking a talented Floor Manager to join our team at the Exclusive May Fair Kitchen restaurant. As a key member of our operations team, you'll be responsible for overseeing all aspects of the restaurant's operation, ensuring seamless service delivery and maintaining impeccable standards.

About the Role:

  • Lead a high-performing team to deliver exceptional service to our guests
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Collaborate with the kitchen team to ensure menu knowledge and presentation meet our high standards
  • Manage table returns, ensuring efficient service and minimizing wait times
  • Monitor and maintain high levels of staff motivation and engagement
  • Respond to guest feedback and complaints, ensuring prompt resolution and follow-up

Requirements:

  • Proven experience in a high-end food-led operation, with a focus on service excellence
  • Strong leadership skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests
  • Ability to work under pressure, prioritizing tasks and managing multiple responsibilities
  • Knowledge of food and beverage operations, including menu management and inventory control

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Complimentary meals and beverages, plus discounts on hotel stays and other perks
  • Access to our company pension scheme and other employee benefits

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