Floor Manager

4 weeks ago


London, Greater London, United Kingdom The Londoner Full time

About The Londoner

We are a chic boutique hotel in the heart of Leicester Square, seeking hospitality professionals to drive our guests' experience and propel their own career potential.

The Stage at The Londoner

We are currently recruiting for a Floor Manager to oversee the Champagne Bar, serving afternoon tea and charcuterie, and ensure exceptional customer satisfaction.

Key Responsibilities:

  • Direct the Bar and floor team to achieve revenue, profit, and customer satisfaction goals.
  • Upsell and provide excellent customer service to exceed guest expectations.
  • Implement strategies to improve the guest experience and evaluate service levels.
  • Ensure staff training plans are in place for new team members.

About You:

  • Knowledge of London restaurant and liquor trends, experience with afternoon teas and champagne is advantageous.
  • Leadership, coaching, and personal ownership of tasks are essential.
  • Current supervisory experience in a similar environment, with excellent attention to detail and customer service skills.

Company Benefits:

  • Competitive salary and 28 days holiday per annum.
  • Complimentary meals, beverages, and accommodation rates.
  • Access to a discount platform and company pension scheme.
  • Wellbeing champions and opportunities for promotion and training.

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