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Senior Technology Support Manager

1 month ago

Redhill, Surrey, United Kingdom Travelers Full time
About the Company Overview

Travelers is a leading property casualty insurer with over 160 years of experience. Our commitment to innovation and collaboration has earned us a reputation as one of the best insurers in the industry.

Company Mission:

We take care of our customers, communities, and each other. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry.

Job Description:

This Senior Technology Support Manager position is part of our Technology Operations Center. The successful candidate will support either the Incident Response Team or the Problem Management Team and manage and provide technology solutions for basic and complex issues for lines of business and/or technology areas across the enterprise.

Key Responsibilities:

  • Manage and provide technology solutions for basic and complex issues for lines of business and/or technology areas across the enterprise.
  • Collaborate with peers to proactively identify potential issues and areas of improvements in existing network environment.
  • Provide input to develop and/or redesign solutions while consulting with application areas and business units to provide technology recommendations and solutions to support business needs.
  • Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
  • Identify and tackle infrastructure root causes using the Root Cause Analysis (RCA) process.

Requirements:

  • Strong technical aptitude with the ability and initiative to quickly learn new infrastructure technologies and deploy new concepts and technologies.
  • Knowledge and experience with Information Technology Infrastructure Library processes and event management.

What We Offer:

  • A competitive salary range of $120,000 - $160,000 per year, depending on experience.
  • Private medical insurance provided by Travelers, with the option to add cover for dependents.
  • A retirement plan with core contributions from Travelers.
  • Holiday entitlement of 25 days annually, plus the opportunity to purchase additional days.
  • A wellness program that empowers you to achieve your wellness goals and caregiving needs.
  • A volunteer encouragement program that values diversity and recognizes the benefits of teamwork.