Senior IT Infrastructure Engineer

2 weeks ago


Redhill, Surrey, United Kingdom Travelers Full time
Job Summary

We are seeking a highly skilled Senior IT Infrastructure Engineer to join our team. As a Senior IT Infrastructure Engineer, you will be responsible for supporting the Incident Response Team or the Problem Management Team within the Technology Operations Center.

The successful candidate will possess strong technical understanding of AWS, PCF, EKS and be able to work in a fast-paced environment and leverage your collaboration and incident correlation skills as well as your thorough understanding of operations of infrastructure technologies.

About the Role

  • Drive troubleshooting of network infrastructure and services, respond to alerts, create solutions, and provide customer support.
  • Collaborate with peers to proactively identify potential issues and areas of improvements in existing network environment.
  • Provide input to develop and/or redesign solutions while consulting with application areas and business units to provide technology recommendations and solutions to support business needs.
  • Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
  • Identify and tackle infrastructure root causes using the Root Cause Analysis (RCA) process.
  • Provide input to develop and/or redesign solutions with partnership from application and engineering teams.
  • Act as a Problem Process Ambassador to the Technology and Operations organization by providing assistance and guidance through the problem management process to others who are not familiar or experienced with the process.
  • Knowledge and experience with Information Technology Infrastructure Library processes and event management.
  • Strong technical aptitude with the ability and initiative to quickly learn new infrastructure technologies and deploy new concepts and technologies.
  • Exemplify the ability to provide critical system support and service across Middleware technologies including Application and Web servers, SSO technologies, Automation tools, scripting, monitoring and analysis tools, and/or network technologies.

Benefits

  • Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
  • Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan.
  • Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
  • Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.


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