IT Support Services Expert

5 days ago


Redhill, Surrey, United Kingdom Willis Towers Watson Full time

**Join Our Team**

Willis Towers Watson is a global leader in risk management and human capital consulting. We are seeking a skilled IT Support Services Expert to join our Life Insurance team. In this role, you will be responsible for providing first-level support to users, troubleshooting technical issues with OGB applications, and maintaining user guides and FAQs.

You will work closely with senior analysts and technology professionals to resolve issues and provide excellent customer service. You will also participate in training sessions to improve your technical skills and knowledge of OGB applications.

We offer a competitive apprenticeship salary, opportunities for career advancement, and a range of benefits to support your physical, emotional, and financial wellbeing.

Key Responsibilities:

  • Provide first-level support to users by diagnosing and resolving application issues via phone, email, or chat.
  • Maintain and update user guides, FAQs, and support documentation.
  • Participate in training sessions to improve technical skills and knowledge of OGB applications.
  • Collaborate with Technology teams and other departments to ensure seamless support and service delivery.

Benefits:

  • Competitive apprenticeship salary.
  • Opportunities for career advancement.
  • Hybrid Home/Office environment with opportunities for hands-on learning and mentorship.
  • Regular working hours with occasional overtime to meet support deadlines.


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