Technical Support Specialist

5 days ago


Manchester, United Kingdom Oscar Associates Limited Full time

About Us: Oscar Associates Limited is a leading timber and builders merchant with hundreds of UK branches. Our company relies on a range of devices, including PCs, laptops, tablets, and IoT devices.

The Role: We are seeking a highly skilled 2nd Line Field Engineer to support our Service Desk team across multiple locations in the Northwest, mainly around Manchester, Chester and Northwich.

Key Responsibilities:
• Provide 2nd Line Support within SLA, collaborating closely with 1st and 3rd line support teams.
• Manage field-based incidents, projects, and system implementations.
• Oversee project and supplier management for site upgrades, telecom installations, and refits.
• Administer software asset and licensing management, hardware asset deployment, and recycling.

Requirements:
• A full UK driving license is essential for this role.
• The successful candidate will have excellent technical skills and be able to maintain high service levels, secure systems, and effective IT asset lifecycle management.

Salary and Benefits:
The estimated salary for this role is £32,500 per annum, reflecting the company's commitment to fair compensation and employee well-being.



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