Residential Lodge Manager

2 months ago

Seaton Delaval, Northumberland, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a highly skilled and experienced Lodge Manager to join our team at Jubilee Lodge. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Manage the day-to-day operations of the lodge, ensuring a safe and secure environment for residents
  • Provide excellent customer service, responding to resident queries and concerns in a timely and professional manner
  • Coordinate activities and events to enhance the resident experience
  • Manage maintenance and repairs, ensuring the lodge is well-maintained and meets health and safety standards
  • Collaborate with internal teams to ensure seamless service delivery

About You

We are looking for a highly motivated and organized individual with a passion for customer service. You will have a background in administration and customer service, with experience in a similar role. You will be able to work independently, using your own initiative, and as part of a team to achieve goals.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Experience in a similar role, preferably in retirement living or social housing
  • Proficient in Microsoft Office applications, including Outlook

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional development and qualifications
  • Thorough induction and ongoing training
  • Immensely rewarding work in a dynamic and growing company

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