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Guest Experience Specialist

2 months ago

Bristol, Bristol, United Kingdom Radisson Hotel Group Full time

**About Us**

Radisson Hotel Group is one of the world's largest hotel companies, with a portfolio of 10 distinct hotel brands and over 1,160 hotels in operation and under development across 95+ countries.

Our company's core values are centered around delivering exceptional guest experiences and creating memorable moments for our customers.

**The Role**

We are seeking a highly motivated and organized individual to join our dynamic reservations team as a Reservations Coordinator.

**Key Responsibilities**

  • Convert booking inquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
  • Maximize sales and profitability by monitoring consumer demands and upselling to achieve targets.
  • Work proactively to ensure guest satisfaction and the smooth running of the reservations department.

**What We Offer**

  • A competitive compensation and benefits package, including special rates for team members and their families while traveling and staying in our hotels.
  • A wide range of development opportunities, including an individual development plan and access to over 20,000 learning modules and programs through Radisson Academy.
  • Contributory pension scheme and life assurance.
  • Complimentary meal on duty.
  • Uniform.
  • Access to the Employee Assistance Programme through UNUM.
  • Fantastic opportunities to progress.
  • 28 days holiday for full-time team members.
  • Free use of our leisure, pool, and gym facilities at off-peak times (where applicable).

**Requirements**

  • Flexibility and a positive attitude.
  • An eye for detail.
  • Ability to work as part of a team to ensure guest satisfaction.
  • Strong verbal communication skills.
  • Experience in a similar position is beneficial but not essential.

**Join Our Team**

As a Reservations Coordinator, you will be part of a team that is passionate about delivering exceptional service and creating memorable moments for our guests.

We are looking for individuals who share our values and are committed to delivering outstanding results.