Digital Communications Specialist

2 weeks ago


Crawley, West Sussex, United Kingdom Govia Thameslink Railway Full time

We are seeking a highly skilled Social Media Advisor to join our team at Govia Thameslink Railway.

The successful candidate will provide excellent communication via social media channels and work with a small group of advisors covering both Customer Care and Information to ensure excellent customer information and communication.

Liaising with colleagues across the Customer Relations, Operations and Communications functions is essential to deliver a consistent and up-to-date message, drive advocacy, spot trends and deliver excellent customer service.

To be successful in this role, you will need:

Key Skills:

  • Excellent customer service skills
  • Excellent planning and organisational skills – able to prioritise effectively and assimilate complicated messages
  • Good communicator with an ability to provide an excellent customer response in a busy environment
  • Ability to solve problems and resolve issues and work to tight deadlines in a fast-paced environment
  • Hands-on, energetic and dynamic
  • An analytical and results-focused approach
  • Self-motivated with a willingness to learn and take initiative
  • Work in a sensitive and confidential manner
  • Able to multi-task and manage/prioritise workload
  • Good IT skills (Word, Excel, PowerPoint, Internet including social media platforms)


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