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Digital Communications Specialist

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Crawley, West Sussex, United Kingdom Govia Thameslink Railway Full time

We are seeking a highly skilled Digital Communications Specialist to join our team at Govia Thameslink Railway. As a key member of our Customer Relations function, you will be responsible for providing excellent customer service via social media channels and working closely with a small group of advisors to ensure seamless communication and information exchange.

The ideal candidate will possess excellent customer service skills, be able to prioritize effectively, and have a strong analytical and results-focused approach. They will also be proficient in using social media platforms and have good IT skills, including Word, Excel, PowerPoint, and the Internet.

Key responsibilities will include:

  • Providing exceptional customer service via social media channels
  • Working collaboratively with colleagues across Customer Relations, Operations, and Communications functions
  • Liaising with colleagues to deliver a consistent and up-to-date message
  • Spotting trends and delivering excellent customer service

We are looking for a self-motivated individual with a willingness to learn and take initiative. If you have a passion for digital communications and customer service, we would love to hear from you.