Digital Education Support Specialist
5 days ago
We are Class Technology Solutions Ltd, a leading provider of digital education solutions to schools in the UK, Netherlands, and Belgium.
About the RoleWe are seeking an experienced Digital Education Support Specialist to join our growing team. As a key member of our Support department, you will play a vital role in ensuring our schools have an exceptional experience with our platform.
Job DescriptionThe successful candidate will be responsible for:
- Providing excellent customer service to our school partners, addressing their queries and concerns in a timely and professional manner.
- Onboarding new schools onto our platform, ensuring a seamless transition and a positive relationship with our onsite staff.
- Coordinating delivery schedules with our account managers and operations team to meet the needs of our schools.
- Updating and maintaining our Easy4u platform to ensure it meets the evolving needs of our customers.
- Managing administrative duties in various online platforms, including our CRM system and Microsoft Office tools.
As a Digital Education Support Specialist at Class Technology Solutions Ltd, you can expect:
- A competitive salary of £25,000 - £30,000 per annum, depending on experience.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
We believe you are our ideal candidate if you possess strong communication skills, both digitally and verbally, are sociable and helpful, excel in planning and organizing, and preferably hold a bachelor's degree or have equivalent work experience.
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