Digital Account Manager

2 weeks ago


Crawley, West Sussex, United Kingdom Crescat Digital Ltd Full time
About the Role

Crescat Digital Ltd is seeking a highly motivated and proactive Digital Account Executive to join our growing client relations team. As a key member of our team, you will play a vital role in delivering exceptional communication between our agency and a diverse client portfolio.

This is a fast-paced and dynamic role, requiring adaptability, open-mindedness, and a willingness to learn as the industry evolves. You will be responsible for providing a supporting role in delivering excellent communication, building relationships, and driving business growth.

Key Responsibilities
  • Provide exceptional communication and customer service to clients via various channels, including phone, email, instant messaging, and project management tasks.
  • Assist in building and maintaining a portfolio of department documentation for processes and procedures.
  • Support the management of internal communications, knowledge sharing, and client updates.
  • Assist in data gathering, testing, and raising dev tasks or issues.
  • Identify enhancements and improvements within the department and processes, and bring new ideas to streamline and build further efficiencies and client satisfaction.
Requirements
  • Excellent communication and customer service skills.
  • Good organisation and time management skills.
  • Ability to interpret questions or information, including technical details, and communicate them effectively between relevant teams and clients.
  • Enjoys a challenge and is an analytical thinker.
  • Curious and eager to learn and understand things beyond the necessary minimum.
  • Great attention to detail and not afraid to ask questions.
  • Intuitive and a good listener.
Desirable Skills
  • Understanding of SEO and marketing processes and tools, including Google Tools, SEMRush, Screaming Frog, Pagespeed Insights, and BrightLocal.
  • Experience or understanding of CMS systems, including Magento, WordPress, and Umbraco.
  • Basic understanding of development workflows and terminology.
What We Offer

We offer a positive, inclusive, and comfortable working environment that thrives on ingenuity and hard work, while also acknowledging the importance of a good work-life balance. We ask that all applicants attach a current CV and cover letter, explaining their interest in the role, to be considered for interview.

Interviews will be conducted via a video call on Zoom or in person at our offices in Crawley. Our team works semi-remotely, but there will be an occasional requirement to visit our Crawley office for internal staff days and client meetings. Applicants must live within a reasonable travelling distance and be based in the U.K.



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