Homecare Service Manager

3 days ago


Truro, Cornwall, United Kingdom Verto Full time
Why Work with Us?

We're not just building homes; we're creating a better future. Our commitment to sustainability, innovation, and exceptional customer service sets us apart from other companies.

If you share our passion for making a positive impact, join us as a Customer Care Coordinator and be part of a dynamic team that's shaping the future of sustainable living.

Job Description

This exciting role offers a unique opportunity to assist in delivering our zero-carbon smart homes to our communities. As the primary support to our customers, you will work closely with the Construction Director and Aftercare team.

Main Objectives:

Key responsibilities include:

  • Being the first point of contact for customers, responding to their queries and concerns
  • Collaborating with the Construction team and Sub-Contractors to ensure seamless delivery of our homes
  • Assisting in property handovers and reviewing completed snagging work

Duties and Responsibilities:

  • Developing and maintaining strong relationships with customers, Sub-Contractors, and internal stakeholders
  • Coordinating snagging work and communicating with customers regarding progress
  • Identifying and resolving customer complaints and issues efficiently
Benefits Package

In addition to a competitive salary, you'll enjoy a comprehensive benefits package, including:

  • 25 days annual leave plus bank holidays
  • Company mobile and laptop
  • Private health insurance
  • Professional development opportunities
  • Employee recognition and reward schemes


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