Customer Service Representative

5 days ago

Milton Keynes, Milton Keynes, United Kingdom Response Personnel Ltd Full time

Job Summary:

We are seeking an experienced Customer Service Representative to join our team at Response Personnel Ltd. As a key member of our customer service team, you will be responsible for managing customer complaints and resolving issues in a fair and timely manner.

Key Responsibilities:

  • Investigate and resolve customer complaints in a fair and consistent manner, ensuring that all relevant company policies and procedures are followed.
  • Use your judgment to determine the best course of action to resolve customer complaints, taking into account the customer's circumstances and the company's policies and procedures.
  • Communicate effectively with customers, both verbally and in writing, to resolve complaints and provide a high level of customer service.
  • Manage and prioritize multiple customer complaints simultaneously, ensuring that all cases are resolved in a timely and efficient manner.
  • Collaborate with internal stakeholders to resolve customer complaints, including sales, marketing, and customer service teams.
  • Document and report all customer complaints and resolutions, providing regular updates to management and other relevant stakeholders.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex customer complaints and determine the best course of action.
  • Ability to work in a fast-paced environment, with multiple customer complaints to manage simultaneously.
  • Experience in a customer-facing role, with a proven track record of resolving customer complaints in a fair and timely manner.
  • Knowledge of customer service principles and practices, including complaint handling and resolution.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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