Facilities Service Delivery Manager
2 weeks ago
We are seeking a highly skilled Soft Services Manager to join our team at Heineken UK in Manchester. This role is an excellent opportunity for an experienced professional to lead the delivery of integrated facilities management services and contribute to the company's mission to create better workplaces.
About the RoleAs a Soft Services Manager, you will be responsible for overseeing all site services, including cleaning, security, reception, mailroom, water, grounds maintenance, pest control, and catering. You will also manage the overall efficiency of the 14forty contract services to a high standard, ensuring that clients receive exceptional service and value for money.
You will work closely with clients to understand their needs and requirements, develop positive relationships, and provide regular feedback on service performance. Additionally, you will be responsible for recruiting, developing, and training team members to ensure they have the necessary skills and knowledge to deliver excellent service.
In this role, you will have the opportunity to make a significant impact on the company's operations and contribute to the development of new strategies and initiatives. If you are a motivated and results-driven individual with experience in multi-service facilities management, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Oversee all site services, including cleaning, security, reception, mailroom, water, grounds maintenance, pest control, and catering.
- Manage and be responsible for overall efficiency of the 14forty contract services to a high standard.
- Develop and maintain positive client relationships through regular contact and communication.
- Recruit, develop, and train team members to ensure they have the necessary skills and knowledge to deliver excellent service.
- Manage budget and deliver value for money.
- Compile monthly finance reports.
To be successful in this role, you will need to have previous experience in multi-service lines Soft FM, including catering, cleaning, and security. You must also hold a non-frontline SIA licence. In addition, you will need to have strong leadership and management skills, as well as the ability to communicate effectively with clients and team members.
We offer a comprehensive benefits package, which includes financial wellbeing programme, Aviva Digicare, Medicash, pension scheme, life assurance, employee assistance programme, holiday purchase scheme, sharebuy scheme, recognition awards, employee networks, exclusive benefits & wellbeing site, entertainment, health & wellbeing and travel discounts, shopping discounts, Vodafone discounts, ongoing training & development, and career pathways.
About Us
At Heineken UK, we strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive. Whether you're a cleaning operative, security specialist, or part of our chef brigade, we work together as a cohesive team with a shared focus - to deliver great service and a seamless experience for our clients.
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