English Services Coordinator

1 day ago


Market Harborough, Leicestershire, United Kingdom NHS Full time
Job Title: English Services Specialist

We are seeking a highly organized and customer-focused individual to join our team as an English Services Specialist at Market Harborough & Bosworth Partnership.

Job Summary

The successful candidate will be responsible for managing patient telephone calls, responding to enquiries, and carrying out various administrative tasks. This role requires excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Main Responsibilities
  • Answer patient telephone calls in a polite and courteous manner, incorporating switchboard duties.
  • Make appointments, change appointments, and arrange patients for clinicians.
  • Inform patients of test results in accordance with practice protocol.
  • Review and update patient address details, telephone numbers, and email addresses when necessary.
  • Respond to patient queries and provide assistance with day-to-day tasks.
  • Ensure new patient registrations are completed and entered onto the system.
  • Process online registrations in accordance with business protocol.
  • Retrieve patient medical records and re-file when necessary.
  • Distribute faxes efficiently and scan/codify correspondence for the practice.
  • Cover duties for other staff members due to absence, sickness, or annual leave.
  • Act as a chaperone for the clinical team (DBS certificate required).
  • Book ambulances as required and take requests for home visits.
  • Process e-referral requests as detailed by doctors.
  • Manage queries on the nurses' desk and complete patient notes as instructed.
  • Distribute repeat prescriptions in accordance with practice protocol.
  • Attend monthly staff meetings and contribute professionally when required.
  • Undertake additional duties as given by the Practice Manager.
Requirements
  • English and Maths GCSE pass or equivalent.
  • Basic Microsoft Office skills.
Experience
  • Previous experience in a busy customer-facing environment.
  • Excellent telephone manner and communication skills.
  • Highly organized, methodical, and logical approach to work.
  • Positive and proactive attitude towards work.
  • Confident on the telephone.
Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure and Barring Service (DBS) check will be required.

Employer Name

Market Harborough & Bosworth Partnership



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