Counter Lead

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Bobbi Brown Cosmetics Full time
Bobbi Brown Cosmetics Store Lead

Job Summary

The Account Manager is responsible for supporting the Brand in driving sales turnover and market share through consistently remaining consumer-focused.

Key Responsibilities:

  • Reflect a credible and professional Brand image to all internal and external consumers at all times.
  • Maximise sales through selling, providing excellent service, and retail standards.
  • Contribute to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
  • Understand daily/weekly targets.
  • Ensure personal awareness of all additional sales avenues, i.e., eventing, Omni, and digital channels.
  • Keep up to date with competitor activities and missed opportunities.
  • Effectively utilise social media, leveraging opportunities to drive the business, protect, and enhance the Brand image.
  • Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
  • Plan and implement local marketing & events initiatives, aligned to Retailer activity.
  • Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
  • Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and brought to life.
  • Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
  • Use digital tools to ensure knowledge is kept up to date.
  • Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Develop up-to-date knowledge of product in order to ensure we deliver an industry-leading experience and the product meets the consumer's needs.

Operations

Key Responsibilities:

  • Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
  • Review retail standards on a daily basis, ensuring they are maintained to the required standard.
  • Ensure deliveries, stock movements, and associated administration are completed within agreed Company timeframes.
  • Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
  • Ensure all information requests are fulfilled accurately, within deadlines set.
  • Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
  • Create and maintain a safe working environment for consumers, ensuring that Company and Retailer Policies and Procedures are adhered to.
  • Ensure that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Commerciality

Key Responsibilities:

  • Manage daily replenishment, taking appropriate action where necessary.
  • Maximise sales performance by utilising all commercial reports before making commercial decisions.
  • Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
  • Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control.
  • Effectively manage all promotions and discounts, ensuring they are actioned in line with Company guidelines.
  • Identify trends and make suggestions to enhance product performance.

Qualifications

Essential:

  • Experience in a fast-paced retail and/or consumer-facing environment.
  • Ability to drive self-development.
  • Commercial understanding and awareness of the industry.

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 2413308

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



  • Brighton, Brighton and Hove, United Kingdom Bobbi Brown Cosmetics Full time

    Cosmetics Counter LeadJob SummaryWe are seeking a highly motivated and experienced Cosmetics Counter Lead to join our team at Bobbi Brown Cosmetics. As a key member of our retail team, you will be responsible for driving sales, delivering exceptional customer service, and maintaining a high level of product knowledge.Key Responsibilities:Maximise sales...


  • Brighton, Brighton and Hove, United Kingdom Bobbi Brown Cosmetics Full time

    Cosmetics Counter LeadJob SummaryWe are seeking a highly motivated and experienced Cosmetics Counter Lead to join our team at Bobbi Brown Cosmetics. As a key member of our retail team, you will be responsible for driving sales, delivering exceptional customer service, and maintaining a high level of product knowledge.Key Responsibilities:Maximise sales...


  • Brighton, Brighton and Hove, United Kingdom Bobbi Brown Cosmetics Full time

    Cosmetics Counter LeadJob SummaryWe are seeking a highly skilled and motivated Cosmetics Counter Lead to join our team at Bobbi Brown Cosmetics. As a key member of our retail team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key Responsibilities:Provide...


  • Brighton, Brighton and Hove, United Kingdom Bobbi Brown Cosmetics Full time

    Cosmetics Counter LeadJob SummaryWe are seeking a highly skilled and motivated Cosmetics Counter Lead to join our team at Bobbi Brown Cosmetics. As a key member of our retail team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key Responsibilities:Provide...


  • Brighton, Brighton and Hove, United Kingdom Bobbi Brown Cosmetics Full time

    Cosmetics Counter LeadJob SummaryThe Counter Lead is responsible for driving sales turnover and market share through consistently remaining consumer-focused.Key Responsibilities:Reflect a credible and professional brand image to all internal and external consumers.Maximise sales through selling, providing excellent service, and retail standards.Contribute to...


  • Brighton, Brighton and Hove, United Kingdom Bobbi Brown Cosmetics Full time

    Become a Key Player in Our Cosmetics TeamWe are seeking a highly motivated and experienced Counter Lead to join our Bobbi Brown Cosmetics team in Brighton and Hove. As a key member of our retail team, you will be responsible for driving sales, delivering exceptional customer service, and maintaining a high level of visual merchandising standards.Key...


  • Brighton, Brighton and Hove, United Kingdom Bobbi Brown Cosmetics Full time

    Become a Key Player in Our Cosmetics TeamWe are seeking a highly motivated and experienced Counter Lead to join our Bobbi Brown Cosmetics team in Brighton and Hove. As a key member of our retail team, you will be responsible for driving sales, delivering exceptional customer service, and maintaining a high level of visual merchandising standards.Key...


  • Brighton, Brighton and Hove, United Kingdom Eurocell Group PLC Full time

    Role Overview:Eurocell Group PLC is a leading manufacturer of uPVC products for the building industry. We are seeking a Trade Counter Assistant/Driver to join our team.Key Responsibilities:Assist customers with their uPVC product needsOperate a trade counter and manage stock levelsDrive company vehicles to deliver products to customersRequirements:Previous...


  • Brighton, Brighton and Hove, United Kingdom Eurocell plc Full time

    ROLE: Trade Counter AssistantHOURS: 44 hours per week - Permanent RoleSALARY: £24,000 basic salary per yearBONUS: Realistic total earning potential of up to £27,000 per yearEurocell, a leading stock market listed Plc, is seeking a dynamic and ambitious Trade Counter Assistant to join our team. As a market leader in uPVC products, we offer a unique...


  • Brighton, Brighton and Hove, United Kingdom Eurocell plc Full time

    ROLE: Trade Counter AssistantHOURS: 44 hours per week - Permanent RoleSALARY: £24,000 basic salary per yearBONUS: Realistic total earning potential of up to £27,000 per yearEurocell, a leading stock market listed Plc, is seeking a dynamic and ambitious Trade Counter Assistant to join our team. As a market leader in uPVC products, we offer a unique...


  • Brighton, Brighton and Hove, United Kingdom Eurocell plc Full time

    ROLE: Trade Counter AssistantHOURS: 44 hours per week - Permanent RoleSALARY: £24, 000 basic salary per yearBONUS: Realistic total earning potential of up to £27, 000 per yearEurocell is a leading UK-based Plc and market leader in uPVC products within the building industry. We pride ourselves on our people-driven approach, valuing our employees as our...

  • Counter Lead

    3 weeks ago


    Brighton, Brighton and Hove, United Kingdom Bobbi Brown Cosmetics Full time

    Job Title: Counter Lead - Bobbi Brown CosmeticsJob Summary:The Counter Lead is responsible for supporting the Brand in driving sales turnover and market share through consistently remaining consumer-focused.Key Responsibilities:Reflect a credible and professional Brand image to all internal and external consumers at all times.Maximise sales through selling,...


  • Brighton, Brighton and Hove, United Kingdom Eurocell Group PLC Full time

    ROLE: Trade Counter Assistant/DriverHOURS: 44 hours per weekSALARY: £26,698 basic salary per yearBONUS: Realistic total earning potential of up to £30,298 per yearEurocell Group PLC is a leading manufacturer of uPVC products in the building industry. We are a dynamic and ambitious company looking for great team players to join our team.As a Trade Counter...


  • Brighton, Brighton and Hove, United Kingdom Eurocell Group PLC Full time

    ROLE: Trade Counter Assistant/DriverHOURS: 44 hours per weekSALARY: £26,698 basic salary per yearBONUS: Realistic total earning potential of up to £30,298 per yearEurocell Group PLC is a leading manufacturer of uPVC products in the building industry. We are a dynamic and ambitious company looking for great team players to join our team.As a Trade Counter...


  • Brighton, Brighton and Hove, United Kingdom Screwfix Direct Ltd Full time

    Role OverviewWe are seeking a skilled Trade Sales Counter Representative to join our team at Screwfix Direct Ltd. As a key member of our Trade Sales Counter team, you will play a vital role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesCustomer Service: Build strong relationships with our Trade customers, providing...


  • Brighton, Brighton and Hove, United Kingdom Eurocell plc Full time

    ROLE: Trade Counter Sales AssistantHOURS: 44 hours per week - Permanent RoleSALARY: £24,000 basic salary per yearBONUS: Realistic total earning potential of up to £27,000 per yearEurocell plc is a leading manufacturer of uPVC products in the building industry. We are seeking a skilled Trade Counter Sales Assistant to join our team.As a Trade Counter Sales...


  • Brighton, Brighton and Hove, United Kingdom Eurocell Full time

    Job Title: Trade Counter Assistant/DriverAre you a motivated and customer-focused individual looking for a challenging role in a dynamic company? We are seeking a Trade Counter Assistant/Driver to join our team at Eurocell, a leading supplier of uPVC products in the building industry.Key Responsibilities:Provide exceptional customer service and support to...


  • Brighton, Brighton and Hove, United Kingdom Eurocell Full time

    Job Title: Trade Counter Assistant/DriverAre you a motivated and customer-focused individual looking for a challenging role in a dynamic company? We are seeking a Trade Counter Assistant/Driver to join our team at Eurocell, a leading supplier of uPVC products in the building industry.Key Responsibilities:Provide exceptional customer service and support to...


  • Brighton, Brighton and Hove, United Kingdom Eurocell plc Full time

    ROLE: Trade Counter Sales AssistantHOURS: 44 hours per week - Permanent RoleSALARY: £24,000 basic salary per yearBONUS: Realistic total earning potential of up to £27,000 per yearEurocell plc is a leading manufacturer of uPVC products within the building industry. We are seeking a skilled Trade Counter Sales Assistant to join our team and contribute to our...


  • Brighton, Brighton and Hove, United Kingdom Eurocell plc Full time

    ROLE: Trade Counter Sales AssistantHOURS: 44 per Week - Permanent RoleSALARY: £24, basic salary per yearBONUS: Realistic total earning potential of up to £27, per yearEurocell plc is a leading supplier of uPVC products within the building industry. We are seeking a skilled Trade Counter Sales Assistant to join our team and contribute to our success.Our...