Security Services Manager

3 weeks ago

Brighton, Brighton and Hove, United Kingdom AMEX Full time

Secure the Future with Amex

At American Express, we're committed to providing the world's best customer experience every day. As a Security Services Manager, you'll play a critical role in ensuring the safety and security of our employees, contractors, visitors, and customers. Based in Brighton, you'll be responsible for assisting the Director-Security Services in providing effective security for American Express facilities in Sussex and across the UK.

Key Responsibilities:

  • Assist the Director-Security Services in providing effective security for American Express facilities, its employees, contractors, visitors, and customers.
  • Coordinate and provide effective security coverage by co-managing an outsourced Security workforce and by directly supervising all administrative support staff, supervisors, officers, and console operators.
  • Ensure that the staff is kept fully informed of all security policies, procedures, and techniques by developing, implementing, and conducting training as appropriate.
  • With the Director-Security Services, develop, communicate, and enforce security policy rules and regulations covering the handling of both routine and emergency security matters.
  • Lead and manage Staff Related Incidents involving UK-based colleagues. Work closely with Colleague Labour Relations to manage the risk to colleagues.
  • Supervise the handling of security breaches by assigning and following up on all investigations pertaining to such matters as bomb threats, thefts, and other suspicious activities.
  • In conjunction with the Director-Security Services, develop and maintain effective working relationships with representatives of Sussex Police, South East Counter Terrorism Unit, and other local agencies to ensure a high degree of cooperation and support from these agencies when the need arises.
  • Work closely with the local facilities teams to ensure that proper security coverage is provided.
  • Ensure adequate security coverage for special events both within and outside the facility by scheduling staff.
  • Coordinate and manage the ID Badging process (photos, data input, access authorization, etc.) to control and monitor all physical access to facilities.
  • Keep the local Leadership Team apprised of significant issues through the timely preparation of statistical and administrative reports addressing major or impactful security issues.
  • Assist in conducting risk assessments of proposed and existing facilities to design, recommend, and implement a security program.
  • The position is on call 24/7/365 and must have strong, effective leadership skills to handle emergency situations to ensure the safety of employees, contractors, and visitors on site.
  • Willing to travel within the EMEA Region to undertake Executive and Event Protection duties; or undertake physical site reviews.
  • Live near Brighton, able to respond quickly to Sussex-based incidents.
  • Be a member of the UK Crisis Response Team, managing incidents impacting our people, operations, and brand image.

Requirements:

  • Previous job experience is required; ideal candidates will have at least 5 years of experience (e.g., military, law enforcement, physical security).
  • Supervisory experience in security management a plus.
  • Some background in electronics and/or engineering would be helpful.
  • Professional certification in security management or physical security a plus.

We Offer:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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