IT Support Professional

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

Are you a skilled IT professional looking to take your career to the next level in the UK?

About Austin Fraser

Austin Fraser is an innovative and expanding IT team seeking a highly experienced IT Support Technician to join our dynamic team.

You will be responsible for managing daily support tickets, ensuring smooth IT operations, and providing exceptional support to end-users. Your expertise in Microsoft 365 and Microsoft Endpoint Manager will be crucial in addressing everyday end-user issues effectively.

  • Identify and resolve hardware and software issues with minimal disruption to users.
  • Document and track issues and resolutions in our helpdesk system.
  • Provide guidance and training to end-users on IT best practices and tools.
Requirements

We are looking for someone with:

  • Previous experience within a similar role.
  • A strong understanding of Microsoft products.
  • A solid grasp of general IT concepts and end-user issues.
What We Offer

A competitive salary range of £28,000 - £32,000 per annum.



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