Resident Services Coordinator
2 weeks ago
Job Title: Senior Housing Officer
Location: Luton
Job Type: Full-time
About Us: Our client is a not-for-profit housing association dedicated to providing high-quality services to our residents. We are committed to delivering excellent customer service and promoting a positive community spirit.
Job Summary: We are seeking an experienced housing professional to join our team as a Senior Housing Officer. As part of this role, you will be responsible for managing a housing portfolio, providing excellent customer service, and overseeing the management of our estates.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues promptly, and provide high-quality support.
- Housing Management: Manage a housing portfolio, ensuring that all properties meet the required standards and are well-maintained.
- Rent Arrears Control: Work with customers to prevent rent arrears and take necessary steps to recover outstanding rent.
- Void Management: Monitor void levels, identify opportunities to reduce vacancies, and implement strategies to minimize downtime.
- Estate Inspections: Conduct regular inspections of our estates to ensure that they are safe, secure, and well-maintained.
- Team Supervision: Provide leadership and guidance to the Housing Services team, ensuring that they have the support and resources needed to deliver excellent service.
- Networking: Attend networking events and partnership meetings to build relationships with external agencies, local authorities, and other stakeholders.
Requirements:
- Experience of working in the social housing sector
- Knowledge of housing legislation and policy
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Demonstrable knowledge of equality issues and legislation
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