Night Service Lead
2 days ago
We are recruiting a Night Service Lead to oversee the smooth operation of our overnight service in Belfast. This is a critical role that ensures guest satisfaction, property security, and effective team management.
The successful candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest service. They will be responsible for managing the night team, overseeing overnight operations, and maintaining high standards of hospitality and safety.
This is an exciting opportunity to work in a new hotel development opening early 2025. We offer a competitive salary, annual leave entitlement, pension contributions, and healthcare benefits.
Key Responsibilities:
- Leading and mentoring the night team to ensure exceptional guest service and operational excellence.
- Overseeing overnight operations, including Reception and In-Room Dining services.
- Maintaining high standards of hospitality and safety throughout the night shift.
Requirements:
- Proven experience in a supervisory or managerial role within a hotel's Night Operations or Front Office.
- Strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team.
- Excellent problem-solving and conflict resolution abilities, with a guest-first approach.
Estimated Salary: £38,000 - £48,000 per annum.
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