Sales and Customer Service Director

3 days ago


Peterborough, Peterborough, United Kingdom Matalan Full time
About the Job:
Matalan is seeking an experienced Sales and Customer Service Director to lead our team in-store. In this role, you will be responsible for driving sales growth, delivering exceptional customer experiences, and developing a high-performing team.

Responsibilities:
You will be responsible for:
  • Developing and implementing strategies to drive sales growth and improve customer satisfaction
  • Leading a team of sales advisors and visual merchandisers to achieve sales targets and deliver exceptional customer experiences
  • Collaborating with the store manager to achieve business objectives and optimize store performance

Requirements:
To succeed in this role, you will need:
  • A proven track record in retail management, preferably in fashion or homeware
  • Excellent leadership, communication, and interpersonal skills
  • A strong understanding of visual merchandising principles and practices
  • The ability to work effectively under pressure and adapt to changing circumstances

What We Offer:
We offer a competitive salary of £35,000 per annum, plus benefits including a generous discount scheme, pension scheme, and opportunities for career development.

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