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Customer Service Representative
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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Paignton Station. As a key member of our station team, you will play a vital role in ensuring the smooth operation of our services and providing an exceptional customer experience.
Main Responsibilities- Provide exceptional customer service and support to our passengers, responding to their queries and resolving issues in a professional and courteous manner.
- Sell tickets and other products to customers, processing transactions accurately and efficiently.
- Ensure the station environment is clean and tidy, and that all equipment and facilities are in good working order.
- Work collaboratively with other team members to achieve our goals and objectives.
- Contribute to the development and implementation of initiatives to improve customer satisfaction and loyalty.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic numeracy skills and ability to handle cash and process transactions accurately.
- Flexibility to work a variety of shifts, including weekends and bank holidays.
- Ability to work as part of a team and contribute to a positive and supportive work environment.
We offer a competitive salary and benefits package, including free rail travel across the GWR network for you and your family. You will also have access to comprehensive training and development opportunities, as well as a range of employee benefits and perks.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
