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VIP Account Manager

2 months ago

London, Greater London, United Kingdom GIMO Full time
{"Role": "VIP Account Manager", "Key Responsibilities": "

As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base. Your primary focus will be on account growth, retention, and customer satisfaction, ensuring lifetime value by considering account needs, support, loyalty, and risk.

Key duties and responsibilities include:

  • Delivering exceptional service to VIP clients through phone, email, and WhatsApp communication, with occasional in-person client entertainment days.
  • Working flexible hours, including evenings and weekends, to accommodate VIP clients' needs.
  • Liaising with internal departments to report issues or priorities, ensuring VIP clients receive first-class customer service.
  • Creating and analyzing VIP tailored promotional offers, optimizing and reporting on campaign performances.
  • Attending weekly/monthly team meetings to share insights on VIP market trends and contribute to the success of the brand.

Person Specifications:

  • Similar experience working as a VIP Customer Executive within iGaming/Online casino Industry.
  • Excellent Italian communication skills, both verbal and written.
  • Excellent English communication skills.
  • Ability to build strong relationships with customers.
  • Experience working in the gaming or gambling industry.
  • Sales and account management experience (desirable).
  • Ability to understand customer needs and respond to them.
  • Strong organizational and prioritization skills.
  • Ability to work with multiple systems and be a fast learner.
  • Enjoy challenges and find solutions to customer queries and problems.

GIMO Benefits:

  • Hybrid working (3 days in office/2 days remote).
  • Work from abroad up to 4 weeks/year.
  • Pizza and drinks every Friday.
  • Pension Scheme.
  • Private Health Insurance.
  • Perkbox.
  • Employee Wellbeing.
  • Learning and Development Programmes.
  • Staff social engagement activities.

GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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