Team Lead

2 weeks ago

St Albans, Hertfordshire, United Kingdom B&Q Full time

About the Role

In a position that requires equal parts inspiration and sales acumen, the Department Manager plays a pivotal role in building a high-performing team. As a leader, you will foster an inclusive culture that encourages collaboration and exceptional customer service. Your primary responsibility will be to coach and train your team members, empowering them to provide personalized recommendations for finance, products, and installation options that meet customer needs.

Key Responsibilities

  • Lead by example, demonstrating a customer-centric approach and a commitment to excellence in all aspects of the job.
  • Develop and implement strategies to enhance team performance, productivity, and customer satisfaction.
  • Recruit, train, and mentor new team members, ensuring they are equipped to provide exceptional service and support.
  • Collaborate with cross-functional teams to drive business growth, improve processes, and enhance customer experiences.

Requirements

  • A natural leader with a proven track record of motivating and developing high-performing teams.
  • Strong commercial acumen, with experience in sales, customer service, and product promotion.
  • Ability to adapt to changing business environments, leveraging new technologies and best practices to drive success.
  • Flexibility to work a varied schedule, including weekends, evenings, and bank holidays.

What We Offer

  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.
  • A comprehensive benefits package, including a competitive salary, award-winning pension scheme, and a range of wellbeing initiatives.
  • Opportunities for professional growth and development, with access to training, mentorship, and career advancement.

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