Part-Time Administration and Service Expert

12 hours ago


Shrewsbury, Shropshire, United Kingdom CV-Library Full time
Remote Customer Support Role

We are seeking a highly skilled Customer Service Administrator to work remotely as a part-time specialist.

Key Responsibilities:

  1. Respond promptly to customer inquiries and resolve their issues.
  2. Utilize the company's CRM system to manage customer interactions and track progress.
  3. Investigate and address customer complaints regarding delays, damage, or other issues.
  4. Prepare regular reports detailing complaints and subsequent actions taken.
  5. Collaborate with the accounts department to assist with credit control tasks.

Requirements:

  • A minimum of 4 years' experience in customer service, administration, or business is required.
  • Strong reading and writing skills are essential for this role.
  • A high level of data input accuracy (≥ 99.5%) is necessary.
  • Proficiency in industry-standard software such as SAP, Sage, or Xero is a requirement.
  • The ability to work independently and make decisions autonomously is vital.

About the Opportunity:

This role offers the chance to join a supportive team that prioritizes work quality, output excellence, and exceptional customer service.

Compensation:

The hourly rate for this position is £13.50, offering a competitive salary for the region.

Work Details:

  • This part-time role involves working Monday to Friday, 10am-3pm, with a minimum of 20 hours per week.
  • The fully remote work arrangement must be within a 40-mile radius of Leominster.
  • The temporary contract has a minimum duration of 3 months.


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