IT Support Analyst
2 weeks ago
We are seeking an experienced IT Support Analyst to join our team in London. As a key member of our IT department, you will be responsible for delivering 1st and 2nd line helpdesk support and managing the service desk.
About the RoleThis is a fantastic opportunity for a technical professional with a strong background in delivering helpdesk support and managing infrastructure. You will work closely with our manager to deliver the IT strategy and be involved in project-based work.
Key Responsibilities- Deliver 1st and 2nd line helpdesk support and manage the service desk
- Involved in project-based work and supporting the manager in delivering the IT strategy
- Manage and maintain hardware, software, and network infrastructure
- Manage user accounts, configure laptops, and mobile devices to ensure compliance with all policies and standards
- Previous experience of working in an IT Helpdesk / Service Desk role
- Excellent communication skills, with a customer-centric approach to work
- Experience of troubleshooting technical issues related to operating systems, applications, and hardware
- Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, and network security technologies
- Experience of Windows-based administration tools such as Active Directory and Group Policy
- Understanding of ITIL, including incident management, change management, and configuration management
- Excellent knowledge of Microsoft Office and technical understanding of Azure and Microsoft 365
- Experience of using a broad range of cloud-based applications and services
- Strong work ethic with a positive approach and problem-solving skills
The role is based in London, with a competitive salary of £23-27 per hour and a hybrid work arrangement that includes 2/3 days in the office.
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