IT Operations Support Specialist
6 days ago
Job Title: Infrastructure Operations Analyst
About the Role:
This is an exciting opportunity to join our team as an Infrastructure Operations Analyst. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our infrastructure systems.
Key Responsibilities:
- Monitoring of internal systems and processing alerts
- Raising and managing incidents via ITSM systems
- Performing BAU tasks
- Managing major incidents and ensuring changes are dealt with appropriately
- Providing a high standard of professional customer service at all times
- Ensuring incident OLA and SLA's are met
Requirements:
- The capability to work autonomously
- Excellent and effective communication skills
- An excellent telephone manner and strong customer service skills
- Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies and Remote Access
- Knowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds and Squared Up
About Fruition:
Fruition is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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