IT Operations Support Specialist

6 days ago


London, Greater London, United Kingdom Fruition IT Full time £32,500

Job Title: Infrastructure Operations Analyst

About the Role:

This is an exciting opportunity to join our team as an Infrastructure Operations Analyst. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our infrastructure systems.

Key Responsibilities:

  • Monitoring of internal systems and processing alerts
  • Raising and managing incidents via ITSM systems
  • Performing BAU tasks
  • Managing major incidents and ensuring changes are dealt with appropriately
  • Providing a high standard of professional customer service at all times
  • Ensuring incident OLA and SLA's are met

Requirements:

  • The capability to work autonomously
  • Excellent and effective communication skills
  • An excellent telephone manner and strong customer service skills
  • Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies and Remote Access
  • Knowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds and Squared Up

About Fruition:

Fruition is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



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