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Operations Manager
2 months ago
Long Lane Surgery is seeking a highly skilled and experienced Operations Manager to oversee the day-to-day operations of our practice. As a key member of our management team, you will be responsible for ensuring the smooth running of our practice, providing leadership and guidance to our staff, and promoting a positive and inclusive work environment.
We offer a competitive salary, a comprehensive benefits package, and opportunities for professional development and growth. If you are a motivated and organized individual with excellent communication and leadership skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Provide leadership and guidance to our staff, ensuring they have the necessary tools and resources to perform their duties effectively.
- Oversee the administrative elements of QOF, liaising with GPs, nursing staff, and administrators to ensure compliance with CQC regulations and standards.
- Implement systems to ensure compliance with health and safety legislation, providing leadership and direction for staff.
- Direct line management of the following staff: Assistant Manager, Nurse Manager, Pharmacist/Medications Team Lead, Administration Manager, Care Navigation Manager, Clinical Manager.
- Act as the lead for recruitment, including pre-employment checks and DBS.
- Evaluate, organize, and oversee the staff induction program.
- Implement and embed an effective staff appraisal process.
- Implement and embed an effective practice and staff development plan, including mandatory training programs.
- Oversee staff training, ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
- Recruit staff, including recruitment, interviewing, and appointment processes.
- Annual performance appraisals for direct reports.
- Perform 3 and 6 month reviews for all new direct reports and ensure these reviews are completed for all staff.
- Coordinate the reviewing and updating of all practice policies and procedures.
- Manage the procurement of practice equipment, supplies, and services.
- Adopt a strategic approach to the management of all patient services matters.
- Implement and embed an effective communication strategy (internal and external).
- Ensure the practice maintains compliance with its NHS contractual obligations.
- Actively encourage and promote the use of patient online services.
- Liaise at external meetings as required.
- Market the practice appropriately.
- Lead the management of the Patient Participation Group.
- Guide staff and develop searches and audits on the clinical system.
- Review and update clinical templates, ensuring they relate to current practice.
- Oversee the complaints process, ensuring they are dealt with in a timely manner and where necessary escalated to the next level.
- Deal with more complex enquiries from patients, deputising for the Practice Manager as Practice complaints officer.
- Oversee significant events, ensuring they are dealt with in a timely manner and where necessary escalated to the next level.
- Oversee the management of the premises, including health and safety aspects such as risk assessments and mandatory training, ensuring the Practice is compliant.
- Continually assess and evaluate systems, recommending changes and improvements to the Practice Manager as appropriate.
- Provide and promote an enthusiastic support role and maintain team efficiency.
- Attend and participate in identified practice meetings.
- Identify trends and devise solutions to reduce risk and repeated occurrences of significant events.
- Present findings of annual complaints and significant events to the practice team.
- Look after the welfare of all practice staff.
- Ensure staff adhere to policy and procedure at all times.
- Work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary.
- Monitor and disseminate information on safety alerts and other pertinent information.
- Ensure clinical systems have been configured by the IT Officer, as indicated by LHIS.
- Monitor compliance with health and safety legislation, providing leadership and direction for staff.
- Proven experience in a similar role, preferably in a healthcare setting.
- Excellent leadership and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to maintain confidentiality and handle sensitive information.
- Knowledge of CQC regulations and standards.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Ability to work effectively with staff at all levels.
- Knowledge of health and safety legislation and regulations.
- Competitive salary.
- Comprehensive benefits package.
- Opportunities for professional development and growth.
- A positive and inclusive work environment.
- A supportive team.