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Operations Manager

1 month ago

Coalville, Leicestershire, United Kingdom Long Lane Surgery Full time
Job Overview

Long Lane Surgery is seeking a highly skilled and experienced Operations Manager to oversee the day-to-day operations of our practice. As a key member of our management team, you will be responsible for ensuring the smooth running of our practice, providing leadership and guidance to our staff, and promoting a positive and inclusive work environment.

We offer a competitive salary, a comprehensive benefits package, and opportunities for professional development and growth. If you are a motivated and organized individual with excellent communication and leadership skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Provide leadership and guidance to our staff, ensuring they have the necessary tools and resources to perform their duties effectively.
  • Oversee the administrative elements of QOF, liaising with GPs, nursing staff, and administrators to ensure compliance with CQC regulations and standards.
  • Implement systems to ensure compliance with health and safety legislation, providing leadership and direction for staff.
  • Direct line management of the following staff: Assistant Manager, Nurse Manager, Pharmacist/Medications Team Lead, Administration Manager, Care Navigation Manager, Clinical Manager.
  • Act as the lead for recruitment, including pre-employment checks and DBS.
  • Evaluate, organize, and oversee the staff induction program.
  • Implement and embed an effective staff appraisal process.
  • Implement and embed an effective practice and staff development plan, including mandatory training programs.
  • Oversee staff training, ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
  • Recruit staff, including recruitment, interviewing, and appointment processes.
  • Annual performance appraisals for direct reports.
  • Perform 3 and 6 month reviews for all new direct reports and ensure these reviews are completed for all staff.
  • Coordinate the reviewing and updating of all practice policies and procedures.
  • Manage the procurement of practice equipment, supplies, and services.
  • Adopt a strategic approach to the management of all patient services matters.
  • Implement and embed an effective communication strategy (internal and external).
  • Ensure the practice maintains compliance with its NHS contractual obligations.
  • Actively encourage and promote the use of patient online services.
  • Liaise at external meetings as required.
  • Market the practice appropriately.
  • Lead the management of the Patient Participation Group.
  • Guide staff and develop searches and audits on the clinical system.
  • Review and update clinical templates, ensuring they relate to current practice.
  • Oversee the complaints process, ensuring they are dealt with in a timely manner and where necessary escalated to the next level.
  • Deal with more complex enquiries from patients, deputising for the Practice Manager as Practice complaints officer.
  • Oversee significant events, ensuring they are dealt with in a timely manner and where necessary escalated to the next level.
  • Oversee the management of the premises, including health and safety aspects such as risk assessments and mandatory training, ensuring the Practice is compliant.
  • Continually assess and evaluate systems, recommending changes and improvements to the Practice Manager as appropriate.
  • Provide and promote an enthusiastic support role and maintain team efficiency.
  • Attend and participate in identified practice meetings.
  • Identify trends and devise solutions to reduce risk and repeated occurrences of significant events.
  • Present findings of annual complaints and significant events to the practice team.
  • Look after the welfare of all practice staff.
  • Ensure staff adhere to policy and procedure at all times.
  • Work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary.
  • Monitor and disseminate information on safety alerts and other pertinent information.
  • Ensure clinical systems have been configured by the IT Officer, as indicated by LHIS.
  • Monitor compliance with health and safety legislation, providing leadership and direction for staff.
Requirements
  • Proven experience in a similar role, preferably in a healthcare setting.
  • Excellent leadership and communication skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Knowledge of CQC regulations and standards.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively with staff at all levels.
  • Knowledge of health and safety legislation and regulations.
What We Offer
  • Competitive salary.
  • Comprehensive benefits package.
  • Opportunities for professional development and growth.
  • A positive and inclusive work environment.
  • A supportive team.