Applications Analyst

1 month ago


Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time
About the Role

In this exciting role, you'll be part of a dedicated team supporting business-critical systems within the Counter Terrorism Policing network. As an applications analyst, you'll work in an ITIL-aligned environment, ensuring the smooth operation of applications and resolving issues efficiently.

Key Responsibilities
  • Monitor and maintain applications servers, web servers, log files, disk space, and MS-SQL databases.
  • Escalate application-related issues within the Applications and Data team.
  • Work as part of a second-line support function, following incident management through to incident resolution.
  • Collaborate with third-party suppliers, stakeholders, and departmental ICT teams to deliver patch/releases of applications.
  • Maintain middleware such as IIS, MS-SQL Server, Active Directory, ASP, and.NET.
  • Provide daily support for COTS and web-based software applications.
  • Focus on customer satisfaction, understanding internal and external customer needs, and keeping them in mind when taking actions or making decisions.
Requirements
  • Experience in applications management and knowledge of ITIL environments.
  • Strong customer focus and ability to explain technical issues simply.
  • Flexibility to work on-call and travel to sites around the UK as required.

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