Application Support Analyst

1 month ago

Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time
Job Title: Application Support, French or German Speaking

We are seeking a highly skilled and experienced Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing expert technical support to our clients across the UK and Europe.

Key Responsibilities:
  • Provide technical support for our products, including diagnosing and resolving issues, suggesting solutions, and advising on best practices.
  • Analyze and address customer issues using your technical expertise and training provided.
  • Regularly engage with customers through support calls, manage open tickets, prioritize tasks based on customer impact, and advocate for their needs.
  • Collaborate with the Application Support Manager and cross-functional teams to support the release management cycle for customers.
  • Oversee ticket queues, ensuring proper triage and distribution among the client support team.
  • Provide guidance and training to junior team members, fostering their professional development.
  • Collaborate with 3rd line engineers to resolve complex technical issues.
  • Communicate product issues to internal development and QA teams, ensuring that defects are properly understood and resolved.
  • Develop and maintain technical documentation, including support guides and process documentation.
Requirements:
  • Strong commercial experience in application support or related technical roles.
  • Fluency in English and either German or French.
  • Strong technical skills, including experience with enterprise applications, databases, and scripting languages.
  • Excellent problem-solving and analytical abilities, capable of troubleshooting complex issues and implementing effective solutions.
  • Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams and explain technical concepts to non-technical stakeholders.
  • Ability to work independently and manage multiple priorities in a dynamic environment.
  • Exceptional customer service skills to ensure positive user interactions.
  • Proficiency in Microsoft Office (or equivalent software).

  • Senior Applications Analyst

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a key role in supporting business-critical systems and applications in an ITIL-aligned environment.Key ResponsibilitiesMonitor and maintain applications servers, web servers, log files, disk space, and...

  • Application Analyst

    6 days ago

    Birmingham, Birmingham, United Kingdom University of Alabama, Birmingham Full time

    Job SummaryWe are seeking a highly skilled Application Analyst to join our team at the University of Alabama, Birmingham. The successful candidate will be responsible for providing support for the analysis, design, estimates, development, documentation, testing, and implementation of new computer programs.Key Responsibilities:Participate in analysis, design,...

  • Senior Applications Analyst

    7 days ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a key role in supporting business-critical systems and contributing to the delivery of excellent customer service.Key ResponsibilitiesMonitor and maintain applications servers, web servers, log files, disk...

  • Applications Analyst

    1 month ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleIn this exciting role, you'll be part of a dedicated team supporting business-critical systems within the Counter Terrorism Policing network. As an applications analyst, you'll work in an ITIL-aligned environment, ensuring the smooth operation of applications and resolving issues efficiently.Key ResponsibilitiesMonitor and maintain applications...

  • Applications Analyst

    1 month ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleIn this exciting role, you'll be part of a dedicated team supporting business-critical systems within the Counter Terrorism Policing network. As an applications analyst, you'll work in an ITIL-aligned environment, ensuring the smooth operation of applications and resolving issues efficiently.Key ResponsibilitiesMonitor and maintain applications...

  • Application Analyst

    2 weeks ago

    Birmingham, Birmingham, United Kingdom American Family Care, Inc. Full time

    Job SummaryWe are seeking a highly skilled Application Analyst to join our team at American Family Care, Inc. The successful candidate will provide on-going support to clinical and physician staff regarding installed electronic systems.Key ResponsibilitiesRemotely assist healthcare practitioners via virtual private network with user issues concerning...

  • Application Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time

    Job Title: Application Support AnalystWe are seeking a highly skilled and experienced Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing first-class support to our clients and internal stakeholders, resolving technical issues, and ensuring the smooth operation of our applications.Key...

  • Application Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time

    Job Title: Application Support AnalystWe are seeking a highly skilled and experienced Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing first-class support to our clients and internal stakeholders, resolving technical issues, and ensuring the smooth operation of our applications.Key...

  • Application Support Specialist

    1 week ago

    Birmingham, Birmingham, United Kingdom Network IT Full time

    Job Title: Application Support AnalystJob Summary:We are seeking an experienced Application Support Analyst to join our team at Network IT. As an Application Support Analyst, you will be responsible for providing high-quality support to end-users, ensuring that our systems are running smoothly and efficiently.Key Responsibilities:* Provide technical support...

  • Applications Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and applications that are vital to our work in an ITIL-aligned environment.Key ResponsibilitiesMonitor and maintain applications servers, web...

  • Applications Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and applications that are vital to our work in an ITIL-aligned environment.Key ResponsibilitiesMonitor and maintain applications servers, web...

  • Applications Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and applications that are vital to our work in an ITIL-aligned environment.Key ResponsibilitiesMonitor and maintain applications servers, web...

  • Applications Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and applications that are vital to our work in an ITIL-aligned environment.Key ResponsibilitiesMonitor and maintain applications servers, web...

  • Applications Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems that are vital to our work in an ITIL-aligned environment.Key ResponsibilitiesMonitor and maintain applications servers, log files, disk space, and...

  • Applications Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems that are vital to our work in an ITIL-aligned environment.Key ResponsibilitiesMonitor and maintain applications servers, log files, disk space, and...

  • Applications Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesMonitor and maintain applications servers, web servers, log files,...

  • Applications Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesMonitor and maintain applications servers, web servers, log files,...

  • Applications Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesMonitor and maintain applications servers, web servers, log files,...

  • Applications Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesMonitor and maintain applications servers, web servers, log files,...

  • Applications Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time

    About the RoleWe are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesMonitor and maintain applications servers, web servers, log files,...