Customer Service Ambassador
4 weeks ago
Job Title: Guest Service Assistant
About the Role:
The Guest Service Assistant plays a vital role in ensuring every guest receives a safe, outstanding experience at Holiday Inn Ashford Central. This position reports directly to the Guest Service Manager and is part of a dynamic team based in our attractive hotel in Ashford.
Key Responsibilities:
- Support the hotel in achieving all brand and company metrics and objectives.
- Build and develop relationships with guests, assessing their needs and adapting style and approach accordingly.
- Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation.
- Follow SOPs to ensure consistent hospitality for all guests.
- Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests.
What We Offer:
We provide a comprehensive rewards package, including:
Annual Conference Event and Awards
Apprenticeships
Robust career development opportunities and support for personal growth
Attractive discounts across many major retailers, restaurants, and events
Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
50% off food and beverage while you stay in our hotels
24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Requirements:
We are looking for an individual with some previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next Steps:
A member of the hotel team will be in touch to book a 15-minute chat to discuss the role in detail and highlight your skills. If successful, you will meet with the Business Excellence Manager/Guest Service Manager.
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