Customer Service Ambassador

1 week ago

Ashford, Kent, United Kingdom Freedom Leisure Full time

Role Overview

We are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Freedom Leisure. As a key member of our centre team, you will be responsible for providing a warm and welcoming environment for our customers, ensuring that they have an exceptional experience every time they visit us.

Key Responsibilities

  • Provide exceptional customer service, responding to customer queries and resolving any issues in a professional and courteous manner.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored support and guidance.
  • Work collaboratively with colleagues to ensure seamless delivery of services, promoting a positive and inclusive environment for all customers.
  • Contribute to the development and implementation of customer service initiatives, ensuring that our centre remains a welcoming and engaging space for everyone.

Requirements

  • Experience of serving customers in a face-to-face environment, with a proven track record of delivering excellent customer service.
  • Ability to promote services and sell products, with a strong understanding of our centre's offerings and benefits.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • High level of professionalism and integrity, with a strong commitment to delivering exceptional customer service.

Benefits

  • Flexible working hours, allowing you to balance your work and personal life.
  • Training and development opportunities, enabling you to grow and develop your skills and knowledge.
  • Paid annual leave, ensuring you have time to relax and recharge.
  • Discounted staff membership, allowing you to enjoy our facilities and services at a reduced rate.

About Us

At Freedom Leisure, we are passionate about delivering exceptional customer service and creating a welcoming environment for everyone. We believe that our customers are at the heart of everything we do, and we are committed to providing a high-quality experience that exceeds their expectations.

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