Health and Protection Specialist
4 weeks ago
Job Description:
Health and Protection Consultant Role:
This position can be based in our Edinburgh or Glasgow office.
Key Responsibilities:
- Develop and maintain a portfolio of Healthcare and Protection clients by providing quality consulting advice and ongoing service.
- Ensure revenue from this portfolio is profitable and expand business lines and service delivery where appropriate.
- Manage and develop strong client relationships and win new business.
- Work proactively with internal teams to deliver client expectations in line with agreed client account plans.
What's in it for you?
- Join a truly global organisation that can offer excellent training and ongoing career development opportunities.
- We offer a hybrid working model that nurtures a collaborative working environment in the office 3 days per week, allowing 2 days per week to be spent working remotely.
- Comprehensive benefits programs including excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.
Operational Responsibilities:
- Identify business opportunities from client portfolio and your own network.
- Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA.
- Participate in appropriate internal forums.
- Maintain required industry and technical knowledge.
- Work with support team assigned to ensure the delivery of services to each client in line with Mercer standards.
- Compliance with Mercer and MMB systems.
- Manage client projects to successful conclusion.
- Compliance with sales process and tools.
- Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team.
Clients:
- Retain and develop profitable client portfolio to include new clients/service lines.
- Build relationships with key decision makers.
- Win new mandates.
- Take overall responsibility for the delivery to the client of the agreed services.
- Consult with client to agree and document needs and objectives and ensure delivery of these objectives.
- Hold periodic review meetings with client.
- Client action planning in conjunction with client team.
- Manage insurer meetings with clients.
- Ensure all clients have compliant engagement documentation, in line with agreed process.
Financial:
- Adhere to Mercer billing standards.
- Agree and monitor client fee and service specifications to ensure continued profitability.
- Own personal and client financial targets.
- Manage WIP & Debt.
People:
- Act as role model with integrity and professionalism.
- Network with peers internally and externally.
- Maintain technical knowledge to the required standard.
- Work with client team to deliver a profitable seamless service.
- Recognise success within the client team.
- Network with peer groups internally and externally.
Requirements:
- Financial and Commercial acumen (including fee negotiation skills).
- Related business experience.
- Achievement orientated.
- Consulting and relationship management skills.
- Technical, product and process knowledge.
- In depth Healthcare and Group Risk knowledge is essential.
- Inter-personal, communication and time management skills.
- Working knowledge of Microsoft Office.
What makes you stand out:
- Excellent communication skills, both written and verbal.
- Attention to detail and strong organisational skills.
- Self-driven and motivated.
- A desire to provide exceptional customer service.
Mercer
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