Luxury Watch Brand Ecommerce Executive
5 days ago
Estimated salary: £40,000 per annum.
About the RoleThe successful candidate will be responsible for managing the UK E-Commerce customer services and CRM for a luxury watch brand. Key responsibilities include day-to-day support of the E-Commerce website, regular reporting on KPIs, forecasting, and goal setting.
Key Tasks:
- Oversee and develop the E-Commerce customer experience.
- Manage and resolve day-to-day customer queries via email, telephone, website enquiries, and live chat offering prompt and exceptional customer service.
- Lead on customer database management, retention, and VIP program strategies for the UK E-Commerce business and assist with the CRM within the Boutiques.
- Troubleshoot customer issues, spot opportunities, and propose recommendations to optimise customer satisfaction.
The ideal candidate will have experience working in a Customer Care or Retail sales role for a luxury company, background in E-Commerce, and knowledge of front and back-end operations. Additionally, they should possess strong IT and analytical skills, proficiency in Microsoft Office suite, especially Excel, and Google Analytics.
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