Ecommerce Operations Manager
1 day ago
Are you an experienced professional looking to excel in the field of luxury customer service? Our client, a renowned watch brand, is seeking an Ecommerce CRM Executive to join their team based in Docklands.
The ideal candidate will have a background in E-Commerce and knowledge of front and back-end operations, as well as experience working in a Customer Care or Retail sales role for a luxury company.
This exciting opportunity offers a competitive salary of £40,000 and a chance to work with a prestigious brand. If you are a motivated individual with excellent communication skills and a passion for luxury, we encourage you to apply.
Key Responsibilities:
- Manage brands UK E-Commerce customer services and CRM
- Day-to-day support of the E-Commerce website
- Regular reporting on KPIs, forecasting and goal setting
Required Skills and Qualifications:
- Experience working in a Customer Care or Retail sales role for a luxury company
- Background in E-Commerce and knowledge of front and back-end operations
- Excellent communication skills, fluency in English, both verbal and written, required
- Strong IT and analytical skills and proficiency in Microsoft Office suite, especially Excel as well as Google Analytics;
- Ability to deal with difficult customers or situations
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