CRM and Ecommerce Expert

5 days ago


London, Greater London, United Kingdom Tate Recruitment Full time

Tate Recruitment is proud to partner with a luxury watch brand in search of an Ecommerce CRM Executive to join their team in Docklands. This exciting opportunity offers a competitive salary of £40,000 and a chance to work with a prestigious brand.

The successful candidate will have a background in E-Commerce and knowledge of front and back-end operations, as well as experience working in a Customer Care or Retail sales role for a luxury company.

Key Responsibilities:

  • Lead on customer database management, retention and VIP program strategies for the UK E-Commerce business and assist with the CRM within the Boutiques
  • Build meaningful relationships with VIP customers; monitor their behaviour and implement strategy to encourage long-lasting loyalty and repeat purchase via customer relationship management, segmentation and proactive reach-out
  • Daily, weekly and monthly reporting on customer service activity in line with formats followed by global markets

Required Skills and Qualifications:

  • Experience working in a Customer Care or Retail sales role for a luxury company
  • Background in E-Commerce and knowledge of front and back-end operations
  • Passion for luxury, ideally luxury watches
  • Multi-tasker and ability to prioritise workload while working efficiently


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