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Customer Services Support Manager
2 months ago
Siemens Mobility Limited is seeking a highly skilled Customer Services Support Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the delivery of exceptional customer service and driving business growth.
Key Responsibilities:- Coordinate activities in line with the Customer Services model, ensuring key functions such as engineering and project management teams work collaboratively to achieve overall business objectives.
- Work closely with Service Delivery Managers to ensure delivery of exceptional customer service, monitoring and reporting on contract performance, and implementing effective contract reviews.
- Resolve customer issues (non-technical) quickly and effectively, being responsible for financial performance of contract(s) and identifying areas for process efficiency improvement.
- Embed effective contract service reviews to establish feedback against current performance levels and gather an understanding of potential future opportunities.
- Manage relationships with various stakeholders, including internal departments and external suppliers.
- Strong organisational and administrative skills, including an ability to drive service performance.
- Demonstrable experience in a customer-facing role or engineering environment.
- Excellent communication skills, with customers, external partners, and internal colleagues at all levels.
- ITIL or Project Management accreditation (desirable).
- Knowledge of contract safety requirements and contract conditions.
- Ability to make informed decisions on service contract delivery based on interpretations of Contract Specifications.
- Understanding of how critical infrastructure systems operate (Rail signalling or similar).
Our compensation package includes a competitive salary, company bonus, holiday allowance, and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.
We promote a growth mindset, the self-belief that we can learn and grow, take on new challenges, and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.
