E-commerce Support Manager

7 days ago


London, Greater London, United Kingdom OMNES Full time
About the Role:

Our ideal candidate will have up to 5 years of experience in customer service, preferably within e-commerce or retail. You will act as the main point of contact for customer inquiries and complaints, ensuring all issues are resolved efficiently and professionally.

Key Responsibilities:

  • Provide timely and courteous assistance to customers via phone and email.
  • Troubleshoot order issues, payments, returns, and other e-commerce-related problems.
  • Identify and resolve recurring issues to improve overall customer satisfaction and e-commerce performance.
  • Track and report on customer service metrics and feedback to drive improvements in service and user experience.


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