IT Systems Process Analyst
1 week ago
We are seeking a skilled IT Systems Process Analyst to join our team at Ideal Personnel & Recruitment Solutions Limited.
About the Role
This permanent, full-time position involves driving process improvements and system efficiency across our firm's business functions.
As an IT Systems Process Analyst, you will work closely with legal and support teams to optimize workflows, integrate solutions, and enhance the use of legal and business software, focusing on Intapp products, 3E Mattersphere, and the Microsoft Office 365 stack.
You will also support data-driven decision-making through reporting and automation tools like SQL, PowerBI, Power Automate, and Power Apps.
Key Responsibilities
- Collaborate with legal and business services teams to analyze, design, and implement process improvements that enhance operational efficiency.
- Configure, support, and optimize the firm's use of Intapp Time and Intapp Content & Collaboration, ensuring seamless integration across systems and teams.
- Maintain the firm's Word template standardizations & customizations using Visual Basic programming.
- Develop & maintain custom solutions and reports using SQL, PowerBI, Power Automate, and Power Apps to automate processes and improve data reporting capabilities.
- Utilize scripting languages (e.g., PowerShell, Python) to automate repetitive tasks and streamline system operations.
- Provide support for the Microsoft Office 365 stack, including SharePoint, Teams, OneDrive, and related collaboration tools.
- Design and update business process flows using Microsoft Visio or other diagramming tools.
- Work with stakeholders to gather business requirements, translating them into technical specifications and actionable workflows.
- Support the testing, documentation, and deployment of new system features and upgrades.
- Provide user training, technical documentation, and post-deployment support as needed.
- Support the IT Helpdesk resolve daily issues as and when this is required by manager. This may involve you changing your working hours on these ad hoc occasions.
Requirements and Qualifications
- Proven experience with SharePoint, PowerBI, Power Automate, and Power Apps to build dashboards, automate workflows, and develop custom business applications.
- Strong scripting & programming skills (e.g., PowerShell, Python, VBScript, XML, Visual Basic) for system and process automation.
- Solid working knowledge of other Microsoft Office 365 stack technologies, including Teams, OneDrive, Forms and Outlook.
- Advanced proficiency with Microsoft Office products, including Word, Outlook, Excel and PowerPoint.
- Familiarity in SQL for database querying and reporting.
- Proficient in Microsoft Visio or other process mapping tools.
- Ability to gather and translate business requirements into technical solutions.
- Strong communication and collaboration skills, capable of working across different business functions.
Estimated Salary: £45,000 - £60,000 per annum
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