Technical Services Coordinator
1 month ago
We deliver high-quality IT services to the hospitality and retail industries. Our team of experts works closely with clients to understand their needs and develop tailored solutions.
About the JobAs a Technical Project Co-ordinator, you will be responsible for providing technical support and guidance to our teams. This includes troubleshooting, remote configuration, and process improvement.
Key Responsibilities- Technical Support: You will provide first-line technical support to our Technical Services, Installation teams, and Project teams.
- Process Improvement: You will update and feed into Project team and Project Management processes to drive service improvement.
- System Knowledge: You will learn and understand internal systems to review schedules and field activities.
- Documentation: You will input technical documentation, including surveys, installation guides, cabling standards, and configuration processes.
- Configuration Changes: You will make configuration changes to live databases remotely and understand site systems.
- Communication: You will communicate and troubleshoot with Field Engineers to ensure correct system functioning.
- Site Drawings: You will read site drawings and update documentation for new networking and patching solutions.
- Regular Communication: You will communicate with Project teams and Field Resources regularly.
To succeed in this role, you will need:
- EPoS Systems Knowledge: You will have knowledge of EPoS systems, including Power and Data Network Infrastructures.
- Remote Desktop Support: You will have experience in remote desktop support and configuration.
- Adaptability: You will be adaptable and flexible for occasional out-of-hours work.
- Contributory Pension: You will be eligible for a contributory pension.
- Holiday Allowance: You will receive 23 days holiday.
- Benefits Portal: You will have access to a benefits portal offering discounts on retail, hospitality, cinema, flights, and more.
- Cycle to Work Scheme: You will be able to participate in a cycle to work scheme.
- Modern Offices: You will work in modern offices with a pool table, tennis table, and on-site pub garden.
The salary for this role is approximately £42,500 per annum.
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