Technical Support Specialist
3 weeks ago
**Job Overview:**
We are seeking a highly skilled Technical Support Specialist to join our UK Technical Services Team. As a Service Desk Engineer, you will play a crucial role in providing exceptional technical support to our clients.
The ideal candidate will have experience in a technical support or similar role, with a strong understanding of VMware/Horizon/VDI or equivalent technologies. Familiarity with all Microsoft technologies, including Desktop OS, Server OS, Hyper-V, Active Directory, Exchange, and Cloud technologies such as Azure, Microsoft 365, and AWS is essential.
**Key Responsibilities:**
- Monitor, categorize, and set priority of incoming tickets (incident, problem, request)
- Manage daily schedule by working through service dashboards and prioritizing tickets
- Event monitoring and initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
- Communication with customers as required; keeping them informed
- Identify trending and patterns to initiate Problem Management
- Support of Internal IT onboarding
**Requirements:**
- MSP experience in a technical support or similar role
- Good knowledge of VMware/Horizon/VDI or equivalent
- Familiarity with all Microsoft technologies
- Experience working within a Managed Services environment or similarly structured (ITIL) based organisation
- One of CCNA, VCP, NCDA is desirable
- Excellent interpersonal, oral, and written communication skills
- A can-do attitude and willingness to collaborate; team player mindset
**What We Offer:
Up to £43,000 plus shift allowance and excellent benefits package. This office-based role is located in Milton Keynes, with shifts operating on a 4 on 4 off pattern: 7am-7pm and 7pm-7am.
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