IT Technical Support Specialist

3 weeks ago


Bletchley, Milton Keynes, United Kingdom Michael Page Full time
Job Overview: Michael Page is seeking a highly skilled IT Technical Support Specialist to provide technical assistance to clients across various locations. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and the ability to work in a fast-paced environment.

Salary: £35,000 - £45,000 per annum, depending on experience.

Key Responsibilities:
  1. Investigate all tickets reported to the IT helpdesk and provide effective technical support to clients.
  2. Provide 1st to 2nd line support, investigate tickets/incidents, and provide a solution within SLA.
  3. Effectively process incoming technical product queries via telephone, email, and cloud-based customer support software.
  4. Resolve technical queries quickly and efficiently, ensuring compliance with all company policies and procedures.

Requirements:
  1. A proven track record in an IT Technical Support/helpdesk environment.
  2. Self-driven, results-oriented individual with a positive outlook and keen for new experiences and responsibilities.
  3. Excellent customer focus, experience of working under pressure, and to tight deadlines without compromising quality.

Benefits:
  • Quarterly bonus up to 10% after probation.
  • Comprehensive benefits package, including company pension scheme and private healthcare.
  • Home based/Hybrid working with occasional travel to customer sites and once a month to Milton Keynes HQ.


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