IT Technical Support Specialist
3 weeks ago
Salary: £35,000 - £45,000 per annum, depending on experience.
Key Responsibilities:
- Investigate all tickets reported to the IT helpdesk and provide effective technical support to clients.
- Provide 1st to 2nd line support, investigate tickets/incidents, and provide a solution within SLA.
- Effectively process incoming technical product queries via telephone, email, and cloud-based customer support software.
- Resolve technical queries quickly and efficiently, ensuring compliance with all company policies and procedures.
Requirements:
- A proven track record in an IT Technical Support/helpdesk environment.
- Self-driven, results-oriented individual with a positive outlook and keen for new experiences and responsibilities.
- Excellent customer focus, experience of working under pressure, and to tight deadlines without compromising quality.
Benefits:
- Quarterly bonus up to 10% after probation.
- Comprehensive benefits package, including company pension scheme and private healthcare.
- Home based/Hybrid working with occasional travel to customer sites and once a month to Milton Keynes HQ.
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